At Helios Scale Pty Ltd, all payments are final and non-refundable unless a written refund guarantee has been expressly provided. By making a payment, clients acknowledge and accept this policy.

Refund guarantees, if applicable, will include specific terms outlining the conditions for eligibility. Unless such a guarantee is offered and its conditions are met, no refunds will be issued once a payment has been made.

If you have questions about this policy or your eligibility under a refund guarantee, please reach out to our team directly.